You were assigned a letter today: A, B, or C (if you were absent, choose a letter at random). Your assignment is to send an email to me (foxj1@ohio.edu) based on the corresponding scenario below.
The audience in all three scenarios is Robert Mervine, director of billing at Time/Warner Cable's Zanesville office (this is not a real person).
Group A: You paid your normal cable bill of 44.95 on November 3, 2012. You are in possession of your cancelled check, cashed by Time/Warner. Nevertheless, Time/Warner sent you a second notice on the bill. You called customer service several times, spent hours on hold, and spoke to five different people who have promised to correct the problem. Billing notices continue to arrive, however, and these notices include threats to discontinue your cable service. Send an email to Robert Mervine attempting to resolve the problem.
Group B: You applied for a job as Assistant Director of Billing at Time/Warner in Zanesville. Two days ago you visited Robert Mervine for a job interview. Send an email to follow up on this meeting.
Group C: All of the details of Group A's scenario apply here, but your purpose is slightly different. Instead of contacting Robert Mervine to correct the billing mistake, you are emailing him to express your frustration at the shoddy customer service, and to cancel your account. Feel free to be as angry as you like.
Additional guidelines:
- Use your imagination to invent any details about the situation that aren't provided here.
- Use an appropriate subject line for your email, but please precede the subject with "Group A," "Group B," or "Group C" as appropriate.
- You will not submit a hard copy of this assignment. The message is due in my inbox at 10:00 a.m. on Tuesday, January 22.
- Please post any questions about this assignment in the comments section below. I will respond there as well, so that the entire class benefits.
Good luck. Have fun.
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